Operations

Keep every day moving.

Plan the day, send the right people, spot problems early and close every job properly — across every team and location.

Discuss your business Free, no-obligation consultation · 30–60 min · Zoom
Watch a day unfold
Command centre · Today09:38All branches
Jobs today46
In progress18
At risk2
Done12
NEEDS ATTENTION
Chiller failure · Meridian HotelUrgent · 4-hour responseWatching
Overlap · Ava LindqvistBoiler service clashes with urgent jobWatching
Fire-door inspection due 11:00Quay Street offices · not yet startedWatching
Teams on shift: 31 of 34Harbourline Facility Services is fictional · sample data
01 · From morning plan to completed work

One day at the Central branch.

Drag through the day. An urgent call lands at 09:40 — watch the plan adjust, the right technician go, and the job close with proof.

07:00
Dispatch board · CentralSample schedule
08:0010:0012:0014:0016:0018:00
Ava LindqvistHVAC · senior
Boiler service · Kell RdFilter swap · Arden
Noah MensahHVAC
Rooftop unit · Pier 4Thermostats · Linden
Sana IqbalElectrical
Fire-door check · Quay StLighting fault · Mill LnEV charger · Depot
Diego RuizPlumbing
Leak · Harbour TowerPump check · MeridianBackflow test
Clean team BCleaning · 3 people
Office deep clean · Quay StLobby · MeridianGym · Linden
PLANToday’s plan is outCoordinator Priya publishes 41 jobs for Central. Each technician gets their route, parts list and checklists before leaving home.
Routes balanced by travel timeAutomaticChecklists attached to every jobFrom job typeCustomers sent arrival windowsSMS + email
Playing through the day · drag the slider or pick a moment
02 · Early warning

See problems before they become delays.

Aarni watches workload, deadlines and availability, and raises an exception while there's still time to act. Pick one to see what it suggests.

Team workload · todayBooked hours of 8
Noah Mensah9.5
Ava Lindqvist8.2
Diego Ruiz7.5
Sana Iqbal6.0
Lena Park · Harbour5.0
Clean team B7.8
Sample data · Central and Harbour branches
AARNI SUGGESTSMove one job to Sana tomorrowNoah has 9.5 hours booked after taking Kell Road. The 15:00 thermostat job can safely move to Sana, who has 2 hours free.
Reassign Linden thermostats to Sana · 15:30Or push to Thu with customer consent
A coordinator approves before anything changes.
03 · Everything your team needs

Everything your team needs to operate.

Sample records · Harbourline Facility Services is fictional
04 · Shared status, clear ownership

Everyone knows what happens next.

Job JB-2207 · Meridian HotelRequested
CoordinatorPriya Shah · CentralNew urgent job needs a technicianSLA deadline13:40OwnerPriyaNext stepAssignAssign technician
Branch managerTom Becker · Central1 urgent job openedAt-risk jobs3Branch SLA today96%Escalations0Branch overview
Field technicianAva Lindqvist · HVACWaiting for assignmentSite contactD. AlvarezAccessPlant room B2 · code at deskChecklist——
CustomerMeridian Hotel · facilitiesRequest receivedReferenceJB-2207Response promise4 hoursStatusRequestedTrack
Same job, four views — each person sees what they need and what they own. Sample data.
05 · Scale

From one team to many locations.

Harbourline started with one HVAC team. The same workflow — request, schedule, dispatch, checklist, sign-off — now runs four service lines across four branches.

One workflow: request → schedule → dispatch → checklist → sign-off
HVACElectricalPlumbingCleaningCentralHead office34LIVE—LATER—LATER—LATERHarbourNot yet—LATER—LATER—LATER—LATERNorthNot yet—LATER—LATER—LATER—LATERAirportNot yet—LATER—LATER—LATER—LATER
Jobs per week · sample figures34 jobs per week across 1 branch